How to Use Google Analytics to Measure and Improve Your Content MarketingMay 7, 2018
Google Analytics offers incredible reporting features at absolutely no cost.
I know Google Analytics isn’t the easiest tool in the world to navigate.
All of the reporting options quickly become overwhelming.
Don’t worry. You don’t need to be an expert to master Google Analytics.
I’m going to share my insights with you on how this stuff works.
I’ll help you become enough of a pro to navigate all of the key features for your content marketing needs.
Our goal here is mastery without the complexity.
First, let’s discuss why you should take the time to learn and use Google Analytics for content marketing.Why is Google Analytics important for content marketing?
The point of data is to help guide your decisions as a content marketer.
Google has collected a vast amount of data about your business and your customers.
And by signing up for a free Google Analytics account, you can turn that wealth of data into actionable information.
This can show you how your content marketing strategy is performing and which specific areas you can improve.
And it can help you answer some of the following key questions:Are my current content marketing efforts effective? What are some quick wins for content marketing that I’ve been missing? Where are my “leaking pages,” and how can I fix them? What do my trends look like? Am I getting better or worse at content marketing? Which types of content are most effective at building traffic? What about converting customers? What are some worthwhile content marketing gaps I’ve been missing?
The more data you have, the better equipped you are to make decisions about your overall content marketing strategy as well as your next campaign.
Here’s an example of a solid marketing strategy using Analytics:
You can see how it’s a very methodical approach using reporting and measurements of success.
This means that when you try something new, and it doesn’t work out as planned, it’s much easier to figure out why.
It gets rid of the need for “guess and check.”
You can analyze exactly where your traffic comes from, what your visitors are like, and how they engage with your website.
You can understand exactly how effective your marketing efforts are and if they’re providing a return on investment.
You can also easily pinpoint ways to improve your strategy even when you’re already performing well.
There’s always room for improvement.
So let’s talk about how we take this massive amount of data inside Google Analytics and turn it into valuable, actionable information.Make sure you’ve set up goals
Google Analytics offers lots of tools to track your business’s performance.
However, to get the most out of them, you need to customize them for your business.
Setting goals is a perfect way to begin your customization process.
There are four different types of goals you can use to track your content marketing results:
If you’re not familiar with how to set up goals for your site, Google Analytics will walk you through it.
It’s important to set up goals so that you can see whether your efforts are actually resulting in what matters to your business.1. Utilize on-site search queries
It’s easy for a website to quickly become huge.
After all, an e-commerce site can have hundreds of product pages.
Add a blog onto that, and you can see how a site can become enormous.
After all, the current recommendation is to publish at least 16 blog posts a month.
That’s a lot of content!
When someone has that much information in front of them, how are they ever going to find what they’re searching for if they didn’t land on it directly from Google?
One of the best ways to help your visitors and keep them on your site is to provide a search bar.
This not only helps your audience but also provides you with valuable data.
Google Analytics helps you tap into this data through their on-site search terms report.
With this report, you can easily review which keywords people are searching for on your site.
Then, you can compare this info with the keywords you’ve been targeting.
It’s possible that you have relevant content that you should update to include this new keyword.
Or, maybe you’ll discover a gap in your content.
This will help you find out what additional content you can create to build more engagement and drive more traffic.
After all, you know your target audience is already looking for it.
Another possibility is that you see high traffic to a particular page within your internal search.
You can use that knowledge to do any of the following:Target those pages with campaigns, especially if they’re also converting well. Link the high-traffic page to some of your lower-performing pages to boost their traffic. Restructure your site to make these pages easier to find. For example, you could turn them into featured posts.
How to check for on-site searches
Log into your Google Analytics account. On the left-hand side under “Behavior” reports, go to “Site Search” and then “Search Terms.”
This will bring up a dashboard that shows you all of the search terms that visitors have completed on your site.
It will provide information about the number of unique searches and your exit-rate percentage.
A high exit rate may indicate that the current content coming up for that search term isn’t what users are looking for.2. Check your mobile strategy
People are using their mobile devices more and more every day.
With that in mind, you should plan for your mobile visitors.
But you can’t just implement without checking to see if it’s working or not.
Log into your Google Analytics account and look under the “Audience” section on the left-hand sidebar. Locate the “Mobile” tab.
Expand it and select “Overview.”
This will allow you to see how your site is performing on mobile devices.
And if you’ve set up a goal that relates to mobile traffic or mobile conversions, you can pull it into this report as well.
On the far right-hand side, select a goal completion for Google Analytics to display next to your mobile performance breakdown.
Then you can see your conversion rates and total goal completions for any given time period.
If the mobile version of your site is performing poorly compared to your desktop version, it could mean that your site isn’t optimized for mobile.
And since Google has already begun mobile-first indexing, if your site doesn’t perform well on mobile devices, the effectiveness of your content marketing will be impacted.
Make sure you drill into the mobile report to see traffic and conversions across mobile devices.
This will tell you if you have a mobile-wide issue or if your site is just poorly-optimized for one operating system.
If it’s mobile-wide, you will need to optimize your site for all mobile queries and devices.
If, on the other hand, it’s simply one operating system or one version of one operating system, the fix will depend on your site development and the OS changes.3. Optimize your site speed
According to Google, the majority of sites are too slow, regardless of industry.
The current ideal benchmark is three seconds for page speed loading time, yet most sites are above the nine-second mark.
This is important to recognize for two reasons:Speed directly impacts your bounce rate, as can be seen in the image above. Google announced that page speed will be a ranking factor in mobile search as of July 2018.
Having a slow site can kill your chances of ranking in SERPs and tank your traffic.
But before you can try to fix the problem, you first need to be able to diagnose it.
Not every page on your site will take the same time to load.
Using Google Analytics, you can pinpoint the specific pages on your site that need the most improvement.
This way you can save time and gain some quick wins by targeting your slowest, top-performing pages first.
How to monitor page speeds
Log into Google Analytics, and under Site Speed, select Page Timings.
This report quickly shows you all of your pages on-site, grouped by page load time.
You can then analyze to see the specific pages in each bucket.
Want more advice on how to improve slow pages?
Back in the left-hand menu, also under Site Speed, is a Speed Suggestions report.
This will give you some specific suggestions you can implement to improve your speed.
Google also offers another tool, PageSpeed Insights, for even more free help in optimizing your page speeds.4. Understand your customers
Understanding your customers helps you personalize your content for them.
68% of firms have already made personalized experiences a business priority.
Well, it’s a great way to increase revenue and profits by tapping directly into your customer’s wants and needs.
You can start to understand your customers better with Google Analytics’ Affinity reports.
How to view your affinity reports
Open Google Analytics and check out your left-hand menu.
Under the Audience section, you will find the Affinity Categories report.
This report helps you analyze common buyer trends.
Check out which affinity groups have high traffic and low bounce rates or high conversions on your site.
You may find that you do really well with a group you never expected to target, such as TV Lovers.
This knowledge can help with future content marketing and ad campaigns.
Another report to help you understand your customer base is the Audience Data report.
How to view audience reports
This time under the Audience section, you’re going to select Overview rather than Affinity.
This is a broad overview.
It doesn’t go into a huge amount of depth about your customers, but it helps target some general areas that may be of interest, such as language, device, and location.
If most of your users are from the US, or even from within a few states in the US, that information can be very helpful for marketing.
You can further analyze your customers by adding some additional demographic and interest data.
Demographics give you customer information such as age range and gender.
Interests are exactly what they sound like. This report tells you some of the things your customers are generally interested in.
You can then take all this information and combine it to build customer personas for marketing.5. Focus on searcher intent
Searcher intent simply means the reason for why someone performed a search.
There’s a pretty old, but still accurate article that breaks searcher intent into three broad categories:Navigational intent – when a searcher is seeking a specific site such as Facebook or Amazon. Informational intent – when a searcher is looking for answers or researching a specific topic. Transactional intent – when a searcher is ready and looking to have a transaction such as “best Chicago pizza near me” or “how to check in for a Southwest flight.”
Of course, this doesn’t cover everything, and people may not also neatly fall into just one category.
However, it’s a great way to start understanding who is coming to your site and why.
You can begin to understand the intent of your traffic by looking at the Overview of Acquisition report in Google Analytics.
How to check you acquisition overview
In the left-hand menu, under Acquisitions, select Overview.
In this report, you want to focus on organic traffic. The other results could be skewed by promotions and other marketing efforts.
If you click on the word “Organic Search,” it will provide you will additional information:
Now you can see a breakdown by keywords searched.
It shows you a vast amount of data, including highest volume, bounce rates, and average pages per session.
You can then use this information in your next content marketing campaign.
For instance, are you receiving a lot of traffic for informational intent searches but not transactional intent?
This could mean you need to boost your conversion efforts and your marketing towards bottom-of-the-funnel searchers.6. Visualize your traffic funnel
A typical conversion funnel used to look like this:
Now, it’s more like this:
Add in the quirks of individual customers, and the ways users can escape a funnel, and it gets even more complex.
This is why being able to visualize your actual site funnel can help you understand how well your content marketing strategy is working.
It can help you understand which site pages correlate well with each funnel stage. It also helps pinpoint which paths convert well and which ones need work.
This Funnel Visualization report is in the Conversions section of Google Analytics.
It’s important to note that this report only works if you have already set up some conversion or sales goals in Google Analytics.
How to visualize your funnel
Under conversions, select Goals, and then Funnel Visualization to see the report.
Then select your relevant conversion/sales goal at the top of the table:
Now the report will show you a visual representation of what that sales funnel looks like:
As you can see in the example above, it will show you specific pages that Google Analytics believes line up to each funnel stage based on customer activity.
Another way to look at your funnel is through Sequential Segments.
How to use Sequential Segments
This is a type of advanced segment that can be used for measuring a sequence of user actions.
For example, a sequence could be landing on a blog page, clicking a CTA button on it which goes to the contact page, and then submitting the requested opt-in form.
You can create segments to report on just like you create goals to measure against.
Go to the Admin section:
Then on the far-right, under personal tools, select Segments:
Select New Segment.
Then choose Sequences under the Advanced options.
Now you create the funnel steps or customer actions that you want to track by inputting the path.
These can be useful to help understand user behavior for different lead pages.
It can also help identify which of your blog posts lead to the most conversions.7. Focus on your current traffic sources
There are a lot of different possible traffic channels these days.
Search engines, PPC ads, social media, and direct search are just a few.
Where your traffic is coming from may affect how they are engaging with your site and your content.
You can use the Google Analytics Source/Medium report to see how many sessions you have by each source.
It can also tell you valuable data like the number of new users and bounce rate.
How to view your traffic by source
Back to that left-hand menu, under the Acquisition section, go to All traffic and the Source/ Medium.
You’ll see a report showing you a summary of interactions by source.
You can also add in secondary dimensions such as Acquisition behavior to make the data more meaningful.
For example, you can see all traffic from Google that was organic only (removing Google PPC ads).
Now you can easily see what referral traffic or traffic types drive visits to specific landing pages.
This helps you target the platforms that are driving the most traffic to your site.8. Pinpoint high traffic, low engagement pages
High traffic is a good thing, right?
What if you have a ton of traffic coming to your site and then just leaving again?
Is it still good?
Traffic without engagement or conversions is ultimately useless.
Don’t worry though, if you’ve already successfully gained the traffic, then you’ve won half the battle.
Pinpointing those pages which are high traffic, low engagement is a great potential quick win for boosting conversions.
There are a few ways to do this, but one I like to use is the comparison feature in Google Analytics.
How to find high traffic, low conversion pages
Just go to Behavior, then Site Content and Landing Pages on the left-hand menu.
This will bring up all of the pages people land on within your site.
Then you can use the comparison feature on the right-hand side of the screen.
You can select a Goal Conversion Rate if you have one set, or you can choose Bounce Rate from the drop-down menu:
This will allow you to compare conversions or bounces across all pages.
You can easily sort by the ones with the highest number of sessions to find the high traffic, low engagement pages, so you know where to focus your efforts.
If you want, you can also narrow your results down even further.
For example, you can reduce the search to show only your blog pages.
It’s easy to do this using the search function within the report.
Now you know which pages to target to improve your conversions.9. Know when you should publish content
Exactly when you publish your content matters.
There have been many studies done on when the best day of the week and the best time of day is, across all platforms.
But just because a study says it’s the best time on average, doesn’t necessarily mean it’s the best time for your audience or your business.
Thankfully, Google Analytics can help answer this.
First, they provide a simple heat map right on the homepage for you.
The second option is to use Google Analytics custom reports to create your own. The benefit of this option is that it allows you to customize the variables.
How to set this up
First, go into the custom reports section of Google Analytics and choose a new custom report.
Choose the “flat table” option.
Then add in the dimensions “Day of Week Name” and “Hour,” and then any additional relevant metrics you want.
For example, you might want to include the volume of sessions.
You can also add things like Source/Medium to narrow it down to organic sessions, or Device type if you want to separate mobile from desktop.
Once down, Save and export your data to Excel.
Make sure that you choose “show rows” in the bottom right-hand corner of your screen.
Then, within Excel, you can use the pivot table option to begin to turn the data into a heat map.
Make your columns the Day of the week, your Rows the Hours. Then your Values should be whichever metrics you chose, such as Sessions.
Once you have the pivot table, you can use some conditional color formatting to make it look like a heat map.
This gives you a quick and easy way to see when your visitors are checking out your site.
If you find traffic is heaviest between 10 am and 1 pm on Tuesdays and Thursdays, then you should target publishing your content on those mornings, before 10 am.10. Track your ROI
I’m guessing that you’re not just doing content marketing for the fun of it.
That means you have a goal in mind. Something you want to get out of your effort.
So how do you know that your content marketing strategy is paying off?
Google Analytics can help you track your ROI.
Remember back at the beginning, when we set up goals?
Now it’s time to use them to help measure your return on investment.
How to measure your ROI
First, you want to check out your reverse goal path.
You may want to add an additional filter such as “/blog” to narrow it down to only blog posts.
Then you can sort by Goal Completions.
Now you can see which blog posts have resulted in the most conversions.
You need to download this data into Excel or as a .CSV file.
Next, download your pageview data to determine your conversion rate.
You can obtain this by going to Content, Site Content, and then All Pages.
If you filtered your Goal, you need to filter this data in the same way.
For instance, filter with “/blog” to get only blog posts.
Again, you need to download the data as a spreadsheet.
Then copy and paste it into a new column in your first spreadsheet.
Now you can get your conversion rate by dividing the data in the “conversions” column (Col B) by the number in the “unique pageviews” column (Col C).
The result is now your conversion rate per page or blog post.
It should look like this:
You can easily see which posts are performing well and which ones aren’t.
This can help you discover which topics are trending or which pages seem to be better optimized for conversions.
Of course, in order to also bring in your ROI, you need to factor in money.
For example, you need to include how much you’ve invested in each post and how much money each conversion has been worth.
Understandably, this is where it gets more complicated.
One way to track conversion dollars is to put tags on your leads based on which posts they came from.
You can do this with UTM parameters.
If you use an email marketer such as ConvertKit, they offer an easier way.
They let you automatically tag any leads who come through a certain form.
Simply make forms slightly different across your pages.
That way, if a form is attached to a single blog post, you know that any leads with that tag came from that blog post.
All you need to do is integrate them with your Analytics and email marketing platform.
Again, most platforms have these features built in, but you can also build your own integrations with Zapier.
Now, you have full visibility of your content marketing ROI and can understand exactly which posts are worth paying to promote and which ones need to be refreshed or optimized.Conclusion
Google Analytics holds a crazy amount of data about your website.
Google has done all of the work to gather it and update it constantly. And it’s all there, free for you to use.
It’s important to make use of what Google Analytics offers.
If you don’t measure your content marketing strategy, you will have a very hard time knowing what is and isn’t working.
First, to get full use out of Google Analytics, make sure you take the time to set up some goals for your site so that you can track the things most important to your business.
Then you can use these ten report options for measuring how well your strategy is doing and pinpointing ways to make it even better.
You can use reports such as on-site queries, customer reports, searcher intent, and traffic reports to get to know your customers better.
You can also use reports such as mobile and speed checks, time for publishing, and ROI to understand how to optimize your content strategy.
What’s your favorite Google Analytics report for tracking your content marketing efforts?
The post How to Use Google Analytics to Measure and Improve Your Content Marketing appeared first on Neil Patel.
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