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A subtle change to the role of internal auditor in the ISO9001:2015 standard is to audit the ‘process’ to determine it’s ‘effectiveness’.
An understanding of the process inputs, outputs, resources, information etc is necessary to appreciate the full picture of the process in question and may lead to developing appropriate KPI’s and thus target levels of acceptability which can be the quality objectives for the process.
So finally, after many cycles of the quality standard regeneration, we find we have a framework that pulls it all together and helps industry to understand the benefits of the ‘quality standard’ as it relates to running a business.
You must have transitioned to the 2015 standard by 25th September 2018… not long left!
Do you need any help with this?
Michael Edwards BSc MBA
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