Website Chat Service with FREE TrialAugust 8, 2018
- 73% of customers are satisfied after using live chat, higher than any other form of customer support such as email, telephone, or social media.
- 42% of customers selected live chat as their preferred method of receiving customer support, higher than any other support method.
- 44% of customers reported that having a live person answer their questions during an online purchase was one of the most important features that a website could offer.
- While making an online purchase, 83% of customers needed live support for assistance.
- 94% customers proactively invited to chat were somewhat or very satisfied with their live chat experience.
- 90% of customers find live chat helpful overall.
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