Wix launches a new suite of products for support, sales and marketingDecember 14, 2018
PR Manager Matt Rosenberg explained that just as Wix was founded with the aim of “demystifying and democratizing how you get online,” Ascend has a similar mission: “You don’t have to be a developer and designer to bring the same thing to business management and marketing.”
Other website builders like Squarespace and Weebly (now owned by Square) have also introduced marketing tools, but Ascend seems like a particularly ambitious expansion, encompassing 20 products in areas like chat, memberships, email marketing and search engine optimization (in some cases, these are existing Wix products being brought under the Ascend umbrella).
For example, Nitzan Achsaf, the company’s vice president and general manager of customer experience, demonstrated how a (fictional) tennis instructor could use the various Ascend products to answer questions from and offer discounts to one customer interested in purchasing a tennis racket, while also interacting with and providing official price quotes to someone else looking to book a birthday party for their child.
“What we’re proud of is, there’s no juggling of vendors or of third-party platforms,” Rosenberg added.
In fact, all of a business’ interactions with a customer, regardless of channel, are routed into a single inbox, which can be accessed on any device — in the case of the tennis instructor, Achsaf said, “The whole conversation is [conducted via mobile phone] on the court, probably in-between sessions.”
Wix is also developing a workflow editor, so that a business’ website and other channels can respond automatically depending on how customers behave.
Ascend by Wix is available as a separate subscription, with pricing ranging from $9 to $45 per month. Technically, you could use it even if you don’t have a Wix subscription, but Achsaf said, “The tight integration into a Wix website is a very big advantage for our users.”
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