Birmingham-based Help Lightning raises $8 million for its remote training and support toolsAugust 16, 2020
In the four years since Help Lightning first began pitching its services out of its Birmingham, Ala. headquarters, the company has managed to sign up 100 customers including some large Fortune 500 companies like Cox Communications, Siemens, and Boston Scientific.
Now, with an additional $8 million in financing from Resolve Growth Partners, the company is hoping to expand its sales and marketing efforts and continue to refine its product.
The technology was initially invented by Bart Guthrie, a neurosurgeon at the University of Alabama at Birmingham, who wanted a way to improve telepresence technologies so he could assist with remote surgeries.
What Guthrie developed was a technology that could merge video streams to that experts could remotely monitor, manage, and assist in everything from service repairs to surgery.
“Think of it as a video call on steroids,” says Gary York, the company’s chief executive officer. A serial entrepreneur, York was brought on board by Guthrie to help commercialize the technology four years ago.
The technology works on any android or iOS device and is accessed through a mobile browser. The company now boasts over 100 customers including Cox, Canon, Unisys, and Boston Scientific. And its usage has soared since the advent of the pandemic, according to York.
“We saw call volume quadruple,” he said.
For instance, Cox Communications uses the technology to provide virtual trouble shooting to replace in-home service visits for customers. At Siemens, service technicians who fix medical imaging and lab diagnostic equipment can use the Help Lightning to link up with experts to troubleshoot fixes in real time. York would not comment on pricing, but said that the company provides custom quotes based on usage.
“After evaluating the virtual expertise software market for over a year, our diligence is clear that Help Lightning has built a highly differentiated solution that is valued by its customers” said Jit Sinha, co-founder and Managing Director from Resolve, in a statement earlier this week. “Help Lightning has a tremendous opportunity to power the success of this rapidly emerging market. We’re thrilled to be partnering with Gary York and his talented team.”
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